My Tax Support Refund Policy

Thank you for choosing My Tax Support! We understand that unforeseen circumstances can arise, and we want to be upfront about our refund policy for our professional tax services.

Since My Tax Support provides customized tax services, refunds are generally not available once work has begun. This is because our tax professionals dedicate time and effort to analyze your specific tax situation and complete your return.

However, we are committed to your satisfaction. Here are some exceptions where a refund may be considered:

• Error on our part: In the rare instance that we make a mistake on your tax return that results in a penalty or additional tax owed by you, we will take full responsibility and issue a full refund for the service in question.
• Project cancellation before work begins: If you decide to cancel your service agreement with My Tax Support before we have begun working on your return, we may offer a partial refund based on the specific circumstances.

To request a refund:

• Please contact us in writing within 14 days of receiving your completed tax return.
• Clearly state the reason for your request.
• We will review your request and respond within 5 business days.

Important Notes:

• This policy applies to all services offered by My Tax Support.
• We reserve the right to modify this policy at any time without prior notice.
• We encourage you to carefully review this policy before engaging our services.

We are confident in the quality of our services and believe you will be satisfied with the professional support we provide. If you have any questions regarding this policy, please don’t hesitate to contact us.